Quick Tip #6: Conveying the Team Mentality

If you are a true believer in an organization being a team, convey that in the way you communicate. Especially in interoffice emails and correspondence with customers & vendors. Replace "my" with "our." Examples: our production personal, our accounting department, our sales staff, our engineers. You will not reinforce a team mentality when people hear you say "my inspector is finishing up her report on your order as we speak."